You spoke, we listened!
In May we introduced a soft launch of our new Open Order Summary report. The initial launch was received well and despite some feature changes, we have received good feedback overall in increasing visibility.
We had committed to acting on feedback during June and further developments have been made to develop new features, improve existing ones and bring back some older features. Thank you to all our customers that took the time to provide feedback to our info@asmodee.co.uk inbox.
On the topic of feedback, the reason we have taken longer on this is in part down to development time and keeping the day to day going, but also due to the number of replies. 0.04% of our customers provided feedback as described above and whilst the messaging was relatively consistent, we had to measure if it represented our customer base as a whole. With such a small sample group it’s important to understand the impact of the change across our customer base as a whole. Fortunately as there were deemed to be few risks in acting on the feedback, we went ahead anyway and took this opportunity to refine the report further.
As a reminder to all customers, please ensure that you are receiving these emails overnight. Contact our sales team in the event you are not, so we can ensure you have all the tools required to manage your account. To enable our teams to be more effective in replying to orders or queries, we ask that customers please refer to this document in the first instance, as most day to day enquiries regarding processing or shipments in or out from us can be answered here.
We will look at further revisions towards the beginning of 2026 as our focus now must be on ensuring a successful peak trading period for us and our customers. We hope this will reinforce to customers that we have and will continue to seek improvement in our service and offering at all times. Positive change can take time and requires constructive and collaborative feedback to ensure we recognise the changes that are required. We are confident that all will agree the changes below, will restore and further develop some of the resources our customers require to manage their business with us.
Open Order Summary v1.1 – Update Notes
Changes
In Basket
Let us start with the largest change. Items Under MDV has been reinstated. This feature is now called “In Basket” to align with our wording on our website and ensure customers have consistent terminology. Much like the comments above on feedback, our data also showed a very low number of customers acting on the reports, due to the length of time items remained in basket and timed out. Almost every individual bit of feedback requested it back, so we have found a way to include this again in your report. It will now show as a status on your quotations, to advise you that something is “In Basket” and needs topping up to our minimum dispatch value, to process.
Column Order
Almost every customer requested a different order in their feedback as to which columns should be at the start of the report. We reviewed the common areas and have changed our columns to prioritise managing the core supply chain requirements and status changes. This will include the item, it’s allocated status, the quantity and it’s progress in the supply chain as well as relevant tracking.
Barcodes
A column for barcodes has been introduced to make further product data available towards the end of the report.
Improvements
Carton Tracking
Prior to this update the lead parcel tracking information has been used to allow customers to track their shipments. We have merged the data from our packing slip development to provide individual box/carton tracking per item. Now an individual product can be tracked through our supply chain and show the tracking associated with that carton. In the event of split shipments, it will show any products that have successfully completed as well as not yet dispatched or trackable from that order. In the event of an issue, identifying this tracking number will allow us to resolve issues faster than before. This will mean that in instances of high order volumes and/or low case quantity you may see multiple entries for the same product with different tracking.
Requiring Approvals
In an effort to improve visibility, once a product with the requiring approval status as “yes” is approved, the reason for the approval will be removed as the action is now complete. We received a number of comments regarding price changes that were still shown on the report long after the change had been made and approved. In the event of a customer reference number also being in this field as described in the next paragraph, the reason for approval will disappear once the change is approved and be replaced by the order line reference.
Order Line References
A number of our customers use purchase order numbers or order references of some kind. When our systems automations were introduced to sweep through available stock, customers found it challenging to asses the origin of the items on a combined invoice or sales order. Should you use references or purchase order numbers, we can now record these at an item level when we process your orders. On your open order summaries, this information will be visible so you can see the data for each item at each point through the process.
In addition, we have also changed our processes internally for stock allowances so that when we assign allowances for events (pre-releases or other Organised Play material) the relevant notes will be visible for you. Clearly distinguishing your event stock from launch stock or other stock of the same name, as applicable.
Bugs fixed
Dates
Two of our columns were defaulting to the US date system rather than UK. All columns should now be consistent and in UK format.
RRP
Products with multiple units or sold as case with multiple saleable items were having the RRP remain blank. This has now been corrected.
Your Sales Order Journey In Summary
